It is important to recognise, address and diffuse tensions as early as possible as described in the researcher insight below.
Researcher Insight:
Researcher 3 worked with three distinct groups to facilitate inclusive group discussions and develop iterative processes of discussing, listening and learning:
‘It was perfectly possible to function across the different countries, with the three different types of people in each group: we worked in countries, then we worked in groups, then we brought everybody together. So there was a process of learning, of building up to the high pressure points’.
However, the researcher noted that there were, at times, areas of friction and disagreement:
‘That fell apart at some points: that fell apart across professional lines, and I think across North/South and exploitation lines as well...It happened in the end of one session, and we spent the evening working out how we would diffuse that. And so the protagonists [of the disagreement] met and we found the way’.(Researcher 3)
The steps and techniques used for facilitating inclusive mediation can be useful for resolving conflicts if they arise. Inclusive mediation is usually based on the following five phases:
“a statement about the core values of mediation, (nonjudgment, confidentiality, and voluntariness); a description of the five-step mediation process (Explaining Mediation, Listening, Listing Topics, Developing Solutions, and Agreement Writing); a review of housekeeping details; and giving consent by signing a detailed consent form outlining the above.”(Harmon‐Darrow et al., 2020, p.311)
A helpful list of the techniques and skills that can be useful in inclusive facilitation can be found on pp.312-313 in Harmon-Darrow and colleagues (2020).