Registration FAQs

You must have:

• Accepted your offer of a place
• Met the conditions of your offer (academic and financial)
• Submitted your completed University Card Form
• Received by email your University Single Sign On (SSO) IT details and activated your account. Your Single Sign On (SSO) will be in this format: abcd1234

The Card Office only processes Card forms in the lead-up to term start. Processing begins in July for Michaelmas starters; in mid-December for Hilary starters, and in April for Trinity term starters.

You will receive an automated reply if you send your Card Form to the Card Office to acknowledge receipt of your submitted form – during busy periods of processing forms, the Card Office is unlikely to process your Card Form on the same day it is received.

• To confirm your intention to enrol at the University of Oxford on a graduate programme you will need to complete your University card application via your Graduate Applicant Self service.  This should be completed as soon as possible (at the very latest two weeks before your course start) so your registration process can begin.  This also constitutes your application for membership of Oxford University Student Union (“Oxford SU”).
• When your Card Form is processed it will be flagged that you already have an existing active card.  If this is the case the University Card Office will contact you directly to ask which card you would like to have (it will not be possible to hold two active University cards at the same time).
• At this point you can tell the University Card Office whether you wish to keep your current staff card.
• You cannot have a University card that will display both your staff and student status, however it should be possible to have any building access required as a student added to your current staff card.  Please discuss this with the relevant academic department or college, as appropriate.

I am a new student

• You need to have returned your signed Card Form in order for your student record, and associated SSO, to be created.
• The Card Office only processes Card forms in the lead-up to term start. Processing begins in July for Michaelmas starters; in mid-December for Hilary starters, and in April for Trinity term starters.
• Once the Card Office have processed your form you will receive by email your SSO login details and activation code from the IT Services Team.
  • Check your junk email folder regularly in case.
  • Is your email address still valid? If you have changed your email address from the one supplied for admission please contact your College Office, or Departmental Administrator to amend the email address we hold for you.
• If you have done all this, and the problem persists, then contact IT Services. 

I am a returning student/staff member

• The SSO at Oxford is for life and will never change, regardless of changes in status or gaps between periods of enrolment or employment at Oxford.
• The automated email that sends new students the SSO activation code does not happen for returning students or for staff since they already have SSOs, which have been activated.
• Students who have previously completed a course at Oxford need to use their same SSO details, but may need to renew their passwords to use it again if it has expired.  Students can renew their passwords here: https://webauth.ox.ac.uk/
  • If you experience any problems with resetting your password, please contact the team at IT Services directly for help: Service Desk on 01865 612345. Calls are usually resolved quicker, but if you are unable to call, you can raise a ticket here: https://help.it.ox.ac.uk/service-desk - if you cannot remember your old password or didn’t set up a security question, you will need to ask them for a Rescue Code in order to change your password.
• Unfortunately, the system doesn’t completely realise that the staff record (whether current or historic) and the student record belong to the same individual, and the two profiles have to be manually merged.
  • This is a common problem, but easily resolved: please contact our colleagues in the Student Systems team at [email protected] to let them know you have (or have had) both staff and student status and so can’t see the full student view on Student Self Service/eVision, and they will be able to reconcile the two profiles on the system. Once they have done this, you will see the tab for ‘My Student Record’, and will be able to complete your online registration.
     

• Students who are new to the University, or returning students who have acquired a disability since initial registration, are able to inform the Disability and Advisory Service (DAS) about their disability, and register with the service during the annual University Student Registration process. (Outside of the registration window, this information can also be recorded on your Student Self Service by visiting: My Student Record > Check My Details > Disability Information.)
• You are encouraged to tell the University if you have a disability, specific learning difficulty (SpLD) or long-term health condition as early as possible, so that you can benefit more quickly from the full range of support available.
• Please refer to the University page Tell us about your disability for more information, including the requirements for formal evidence which should be provided.
• Should you require further assistance with understanding the process, or about what documentation to provide, please contact the UAS Disability team directly at: [email protected] for expert advice.

• You are not required to register if you are beginning a period of suspension.
• If your student status is suspended, you will not be able to proceed with your online registration, or generate an enrolment certificate. You will only be able to register after the confirmed end-date of your suspension has passed.
• If you are a Graduate student, you will need to complete the Return of Suspension of Status application, via your Student Self Service, to confirm you are returning from suspension.
• If you are an Undergraduate student, you should get in touch with your College Office (or Departmental Administrator if you do not have a College) to confirm you are returning from suspension.

• Yes, undergraduates on a compulsory year abroad must register.
• Those on an inbuilt optional year abroad should ask their college to be suspended.
• If you are on an optional year abroad (for example, Erasmus) you need to register. Ask your college if you are unsure.
• If you are a graduate student researching abroad your mode of study should be 'Oxford based' not 'Year Abroad'.

• Yes. Until students receive their Leave to Supplicate, they are considered ‘on-course’ for the purposes of registration, even if they have already submitted or had their viva.
• Please do complete your online registration for this academic year. If you’ve already submitted all your assessments and your final project, you wouldn’t normally be required to pay course fees or continuation fees. Please contact your Department directly if you have further questions or concerns about this.
• By registering in your final year, you will ensure that you have 23 months of access to your student records upon completing your course.

• Check that you are trying to log in from Student Self Service.
• The University’s Multi-Factor Authentication (MFA) for Single-Sign On (SSO) process requires you to sign in by entering your username with a specific domain as, for example, [email protected] (please note the capital letters), rather than, for example, abcd1234 on its own.
• Logging in to Student Self Service is always done using your SSO. If you have been trying to log in with your email address (firstname.lastname@college or @department), a @said.oxford.edu address, or SBS-specific login details this will not work.
• If it’s a problem with your password, you can renew it here: https://webauth.ox.ac.uk/ If you experience any problems with resetting your password, please contact the team at IT Services directly for help: Service Desk on 01865 612345, or you can raise a ticket here: https://help.it.ox.ac.uk/service-desk - if you cannot remember your old password or didn’t set up a security question you will need to ask them for a Rescue Code in order to change your password.
• Try using a different browser, clearing your cookies, or opening an incognito web browser – this will prevent any previous login information from automatic login attempts
• There may be an underlying issue - if you continue to receive a specific error code when attempting to access Student Self Service please let the Student Systems team at [email protected] know what it says and they may be able to help.

Logged out for security reasons

• If you have Student Self Service open on multiple browsers or across multiple devices (like on your phone and on a computer browser) you will automatically be logged out for security reasons. In that case, log out/close all extra tabs across all devices and try logging in again.

Access Denied

• If you have been trying to log in with your email address (firstname.lastname @college or @department), a @said.oxford.edu address, or SBS-specific login details this will not work. Logging in to Student Self Service is always done using your SSO, in the format [email protected] (please note the capital letters).

Other error messages

•    Try using a different browser, clearing your cookies, or opening an incognito web browser – this will prevent any previous login information from automatic login attempts
•    There may be an underlying issue - if you continue to receive a specific error code when attempting to access Student Self Service please let the the Student Systems team at [email protected] know what it says and they may be able to help. 

In order to be enrolled on the first year of a new course, your College must first finalise your registration. Between completing your online registration (step 1) and your College/Department enrolling you (step 2), your access within Self Service will be limited (and you will not be able to see ‘My Student Record’ or amend your details). This will open up again once you are marked as ‘enrolled’ by your College/Department. 

• If it’s your first year of a new course, your enrolment certificate won’t be available to you until you have completed online registration (step 1) and are enrolled by your College/Department (step 2). In future years of your course, you will only need to complete online registration (step 1) at the start of each academic year.
• Once enrolled, you will be able to generate your enrolment certificate directly from your Student Self Service under “My Student Record” as well as update your phone number and other personal details under “my contact information” at any point during the academic year.

• Student Finance England also refer to a “registration” – but in this instance, this is the process that universities follow to confirm to SFE that a student has enrolled on their course and is eligible to be paid the loan. This is different to your registration with the University of Oxford (although students must complete this – and their formal enrolment if it’s their first year – before the University will send confirmation).
• After colleges/departments have finalised a student’s enrolment, their enrolment will be confirmed with Student Finance: the central University sends this information to SFE on your behalf. If you have questions or concerns about the release of your loans, please contact the UAS Student Fees Team.

• Your SSO (abcd1234) is a unique number that identifies you, and is the underlying email account associated with your University of Oxford email. An email account is not the same as an email address.
• Email accounts are tied to your underlying SSO. More than one address can be associated with a single account. Individuals with affiliations to both a department and a college can have an email address for each. Typically, students advertise only one of these addresses, but mail addressed to either of them will be delivered to the same mailbox (i.e. abcd1234) on the Nexus365 system.

• Student Number: Your Student Number is found on your University card, closest to the photograph and above the expiry date; it is also included in your offer letters (referred to as your ‘applicant number’).
• University Card Number: Your Card Number is the string of digits on your University card that is above the barcode on the right. This number is also used for your Bodleian library account, used to log into SOLO, the ‘Bodleian-Libraries’ Wi-Fi network, and library workstations and computers.
• Candidate Number: An individual number is allocated to each candidate as part of the means of ensuring anonymity in Examinations. This number is automatically generated once your University card is processed, but will not appear anywhere on your card, since it used to maintain your anonymity for your exams and submissions. Only key individuals, like your departmental administrator or the team processing exams will be able to link you to your Candidate Number. You can check your Individual Candidate Number in your Exam Timetable, which is accessed on your Student Self Service under My Exams > Examination Timetable

• You can generate your enrolment certificate directly from your Student Self Service under “My Student Record”.
• You should ensure that your term time address is up-to-date on your Student Self Service (under ‘My Contact Information’) before generating your certificate.
• Please be advised that when used for official purposes, your enrolment certificate should usually be signed and stamped by your College Office (or Departmental Administrator if you do not have a College).
• If it’s your first year of a new course, your enrolment certificate won’t be available to you until you have completed online registration (step 1) and are enrolled by your College (step 2). In future years of your course, you will only need to complete online registration (step 1) at the start of each academic year in order to generate your enrolment certificate.

During registration and every year upon re-registration, you will be asked to confirm your title and legal sex (in line with your legal documents), and invited to provide your gender and pronouns. You can update this information at any time, via Student Self Service.
Your title, legal sex, and pronouns will be visible on your student record to your college and department. Your gender identity will only be used for equality monitoring purposes and statutory reporting.
For more information on how we use your data please see the Student Privacy Policy.